Terms of service
Purchase Terms and Conditions
1. General Terms
Roarsweden.se applies both the Consumer Sales Act and the Distance Contracts Act. To place an order, the customer must be of legal age, 18 years old, or have parental consent. Learn more about how this law protects you as a consumer at Konsumentverket.se.
2. Ordering
We only accept orders through our webshop, www.roarsweden.se.
Incoming orders will be responded to with a written order confirmation via email.
3. Prices
All prices are stated inclusive of VAT and in Swedish Kronor. You will see the total amount to be paid at the checkout.
4. Payment
Pay Direct: Automatic debit from your bank account: based on direct debit, your account will be debited approximately two banking days after the purchase has been made or the item has been shipped. The terms for using direct debit can be found here.
Bank Transfer: Your account will be debited immediately after the order has been placed.
You can find more information about Klarna here and read their terms of use here.
In order to offer a variety of payment options, we need to share your personal, contact, and order information with the provider of each payment service. We recommend that you read our privacy policy here.
5. Delivery Time
Delivery is made within EU by DHL.
Our products are manufactured directly upon order placement, and the total time to receive your product in your mailbox is 1-14 days. (Depending on where in Europe you are seated.)
Orders placed on weekdays before 12:00 are processed on the same day.
We always do our best to ensure that your order arrives as quickly as possible.
Pickup Location
Currently, we do not have a pickup location.
6. Delivery Delay
If there is a delivery delay for any reason, we will contact you. Of course, we will do everything we can to deliver your order as quickly as possible. Please note that it may take up to 14 days to receive your product as these are handcrafted.
7. Shipping
A shipping fee of 3.9 Euro including VAT is added to all orders. Free shipping for purchases over 69 Euro.
8. Warranty
Warranties on products are provided by manufacturers and suppliers, but we naturally follow the Consumer Sales Act, which covers complaints within 6 months from the date of purchase. We want all our customers to be 100% satisfied with their purchase, which is why we encourage you to contact us if any issues arise with the product so that we can resolve them.
9. Right of Withdrawal
Roarsweden.se applies the Distance Contracts Act. This means that as a customer, you have a 30-day right of withdrawal from the date the item is received, and you should return the item within 30 days from the notification of the right of withdrawal. The item must be returned in an unchanged condition and in the original packaging for a full refund. If these requirements are not met, we have the right to deduct from the value of the item (the customer will be notified of this).
We ask that you contact us before returning the product. Contact us by emailing info@roarsweden.com.
You are responsible for the return shipping cost, which is already on you if you return the entire order. If the package is partially returned, you will be responsible for both the outbound and return shipping costs (3.9 euro + return shipping), which will be charged when the return is registered. As soon as we receive the item, you will be refunded in the same way you made the payment.
If you choose to return products on your own with your own shipping label, this must be done using the "Parcel" service from Postnord, as otherwise, there is a risk that the package will be left with the agent, and we unfortunately cannot pick up such packages.
The above form is not required for returns or right of withdrawal but can be used when the consumer wishes to cancel an agreement, as per the rules of the Distance Contracts Act and agreements outside business premises (SFS 2005:59).
Return Address:
Roar Sweden AB
Norra stapeltorgsgatan 5
803 20 Gävle
Sweden
10. Refund
In the case of a refund, the order amount will be returned within 30 working days using the same payment method as the purchase. If the entire order is returned, the consumer is only responsible for the return shipping cost. If the return is partial, the consumer will be charged for both the outbound and return shipping costs.
If a refund is made in a different way, we will contact the consumer to actively approve it.
10. Complaint
The consumer has a 36-month warranty according to the Consumer Sales Act. 2 months are always considered a reasonable time for notification. The consumer shall be reimbursed for any shipping costs and other expenses incurred in connection with the complaint, such as gasoline costs, parking costs, telephone costs, and the like.
Contact us at info@roarsweden.se if you have a complaint.
Disputes:
Submit complaints on the EU's common dispute resolution platform, which can be found through the following link: http://ec.europa.eu/odr.
11. Unclaimed Packages
If, for any reason, you do not
claim your package, you will be responsible for the shipping costs and our handling fee. Unclaimed packages are subject to a fee, currently 20 euro including VAT. The fee will be charged afterwards.
12. Security
Personal information is protected from external intrusion and handled in accordance with the provisions of the Personal Data Act (PUL).
Roarsweden.se guarantees that your personal information and email address will never be disclosed to a third party unless specific reasons exist, such as a request from the police, prosecutor, or similar authorities.
13. Reservation
Roarsweden.com reserves the right to make corrections to content and price lists on the website.
14. Cookies
Roar Sweden AB uses cookies. Cookies contain information that we use to improve the website and provide our visitors with the best possible service and experience.
If you want to make a purchase on our website, it is necessary to accept cookies from us. Cookies come in different categories, and permanent cookies are a small file that your computer, mobile, or similar device receives when you visit our website. This is used to pre-fill your email and postal code, etc. There are also session cookies that disappear when your browser is closed, and they store basic services, such as the content of your shopping cart. We also use cookies to analyze traffic on our website. You can delete cookies at any time, and you can also configure your browser to not accept any cookies. If you disable cookies, you will not be able to shop, as the shopping cart requires cookies to function.
Through cookies, we gain knowledge of who has visited us at a given time. We can also personalize our offers to you by tracking which products you have clicked on. Through this, we can also present information and offers to you on other websites.
We use both our own cookies and third-party cookies.
15. Privacy Policy
Roar Sweden AB is responsible for processing personal data and ensures that your personal data is processed in accordance with applicable legislation.
You can feel confident when you provide your personal information to us. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with applicable legislation.
When you visit our website, purchase our products, or contact us, we collect and process personal data about you.
Why we process personal data:
To fulfill our agreements with you as a customer, such as completing purchases, payments, and invoicing.
To provide you with relevant information and offers in newsletters.
To provide customer service: answer questions and correct incorrect information.
To comply with legislation such as accounting laws.
This personal data includes:
Name
Delivery and billing address
Email address
Phone number
IP address and information about your use of our website
Information about your purchases
If you choose to write a customer review or upload a picture of one of our products, we may publish the information along with your name on our website, especially via our Instagram feed. If you wish to retract your review, you can contact us to have it deleted.
In connection with your purchase from us, we have a responsibility to deliver your order. In order for us to manage this, we need certain personal data from you, which we also need to provide to third parties to fulfill and deliver your order.
You have the right to contact us if you wish to access the information we have about you, request correction, transfer, or request restriction of processing, make objections, or request the deletion of your data. You can do this most easily by contacting us at info@roarsweden.se. If you have any complaints about how your personal data is processed, you have the right to submit these to the supervisory authority, the Data Inspection Board (Datainspektionen).
Data Protection Policy
16. Copyright
All content on Roarsweden.se is protected by Swedish and international copyright law. This means that content such as images and text may not be copied without our approval.