Terms of purchase

These terms apply to purchases from Roar Sweden AB, Swedish registration number 559204-0868. Email: info@roarsweden.se. Business address: Kolabågen 7 lgh 1606, 802 87 Gävle, Sweden. You must be at least 18 or have your guardian's permission to order.

Ordering and product selection

Check your phone model, case type, quantity and delivery address before completing your order. An order confirmation is sent to the email address you provide. Contact us promptly about errors. Designs, colours and phone models are selected from our standard range. Manufacturing or printing a standard product after ordering does not by itself remove the right of withdrawal.

Prices and payment

Prices are shown in the currency of your selected market. Applicable VAT, shipping charges and the total payable are displayed before payment at checkout. Available payment methods and payment-provider terms are shown at checkout and may vary by market. No particular payment method is guaranteed in every country. A card authorisation is not the same as a final charge.

Shipping and delivery

We deliver to countries and addresses available at checkout. Current shipping methods, charges and available delivery information are shown before purchase. Delivery includes both production and transport and varies with destination and demand. Contact us before ordering if the delivery period is not stated. Statutory rights concerning delays apply. We normally bear the delivery risk until you or your nominated recipient receives the goods.

Right of withdrawal and returns

You have 14 days to withdraw from your purchase, starting the day after you receive the goods. Notify us within this period using our contact form, by emailing info@roarsweden.se or using the standard withdrawal form.

Return the goods within 14 days of notifying us. You pay the direct return shipping costs, provided you were informed of this before purchasing.

You may inspect the goods to establish their characteristics and functioning. Handling beyond what is necessary may result in a deduction for diminished value as permitted by law. Original packaging is not required to exercise your right of withdrawal.

If you withdraw from the entire purchase, we also refund the cost of our least expensive standard delivery. Refunds are made within 14 days of your notification. We may withhold reimbursement until we receive the goods or evidence that you have returned them. Refunds use the original payment method unless we expressly agree otherwise at no cost to you.

This does not affect your statutory rights concerning faulty goods.

Your withdrawal notification does not require our approval.

These updated return terms apply to purchases after publication on 21 October 2026. Purchases made before the update retain the terms promised when purchased, including any 30-day return period. Mandatory consumer rights always apply.

Contact us · Standard withdrawal form

Return address

Roar Sweden AB
Kolabågen 7 lgh 1606
802 87 Gävle
Sweden

Returns from other countries are sent to Sweden. Direct return costs are payable by you when withdrawing, provided you were informed before purchasing. This does not apply to costs associated with a valid faulty-goods claim.

Faulty goods

You may report original defects to Roar Sweden within three years of receiving the goods. Notify us within a reasonable period after discovering the defect; notification within two months is always timely. Email info@roarsweden.se with your order number and a description; photographs are helpful where possible. We pay necessary costs for a valid claim and provide repair, replacement, price reduction or reimbursement in accordance with applicable rules. Normal wear or damage caused by you does not by itself constitute an original defect. Any commercial warranty does not restrict statutory rights.

Uncollected parcels

Not collecting a parcel does not by itself notify us of withdrawal. Contact us if you wish to withdraw. Any claim for costs must be supported by the contract and applicable law; these terms impose no general fixed penalty.

Personal data and cookies

We process personal data in accordance with our privacy policy. Where consent is required for analytics or advertising cookies, you choose this through the consent dialogue. Merely using the website does not constitute consent. You can change your choices through the cookie settings.

Disputes and applicable law

Swedish law applies without restricting mandatory consumer protections in your country of habitual residence. Contact us first about a dispute. For cross-border EU purchases, your local European Consumer Centre can provide guidance. You may refer an eligible dispute to Sweden's National Board for Consumer Disputes, arn.se. We follow its recommendations. Your right to bring proceedings before a competent court is preserved. The former EU ODR platform is closed.