Terms of purchase

1. General terms and conditions
Roarsweden.se applies both the Consumer Sales Act and the Distance Contracts Act. To place an order, the customer must be of legal age, 18 years old or have the consent of a guardian. Read more about how this law protects you as a consumer at the Swedish Consumer Agency.se .

2. Order

We only accept orders through our webshop, www.roarsweden.se .

Incoming orders are responded to with a written order confirmation via email.

3. Prices

All prices are listed including VAT and in Swedish kronor. You will see the total amount to pay at checkout.

4. Payment

• Klarna payment options

  Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where payment is made directly to Klarna:

  • Pay within 30 days: Payment term is 30 days from the date of shipment of the goods. The terms and conditions for pay within 30 days can be found here .
  • Account: Klarna Account is a credit facility provided by Klarna and which gives the borrower the opportunity to pay for their purchases in monthly installments of at least 1/24 (minimum 50 SEK) of the total credit amount used or in accordance with the terms and conditions approved at the checkout. For more information about Klarna Account including general terms and conditions and Standardised European Consumer Credit Information, please see here.
  • Pay Direct: Automatic withdrawal from your bank account: is based on direct debit and your account is debited approximately two banking days after the purchase has been made or the item has been shipped. The terms and conditions for using direct debit can be found here.
  • Bank transfer: Your account will be debited immediately after the order is placed.

  You can find more information about Klarna here and read their terms of use here .

  In order to offer a range of payment options, we need to share your personal, contact and order details with the respective payment service provider. We recommend that you read our privacy policy. here .

  The use of this information is regulated in accordance with applicable data protection laws and Klarna's privacy policy .

3D Secure
We use 3D Secure, a security solution developed by VISA and Mastercard for payments in online shopping, this means that in addition to their card details, the customer must also confirm the purchase with some other verification. The transfer of money is done with SSL encryption. This means that no unauthorized person can see your card details.

5. Delivery time

Delivery takes place within From Amsterdam to Sweden with DHL where Postnord makes the final delivery.

Our products are manufactured directly upon order, the total time to get your product to your mailbox is 7-14 days.

Orders received on weekdays before 12:00 are processed the same day, the manufacturing time is normally 1-2 days. Normally, the delivery time after manufacturing is 4-7 days if you live in southern Sweden. Otherwise, the delivery time is 7-12 days for northern Sweden.

We always do our best to ensure that your order arrives as quickly as possible.

Pick-up warehouse

We currently have no pick-up warehouse.

6. Delivery delay

If there is a delay in delivery for any reason, we will contact you. Of course, we will do everything we can to deliver your order as quickly as possible. However, please note that it may take up to 14 days to receive your product as these are handmade.

7. Shipping

Shipping of 29 SEK including VAT is added to all orders. Free shipping on purchases over 699 SEK.

8. Warranty

Warranties on the products are set by manufacturers and suppliers but we of course follow the Consumer Purchase Act where complaints within 6 months from the date of purchase apply. We of course want all our customers to be 100% satisfied with their purchase which is why we encourage you to contact us if any problem with the product arises and we will solve it.

9. Right of withdrawal

Roarsweden.se applies the Distance Contracts Act. This means that you as a customer have a 30-day right of withdrawal from the receipt of the goods and that you should return the goods within 30 days of the notified right of withdrawal. The goods must be returned in an unchanged condition and in the original packaging for a full refund. If these requirements are not met, we have the right to make a deduction due to the decrease in value of the goods (the customer will be notified of this).

We would like you to contact us before sending the product back. Contact us by emailing info@roarsweden.se

You are only responsible for the return cost that is already on you if you have returned the entire order, if the package is partially returned you are responsible for both round-trip and return shipping (39 SEK + return) which is charged to you when the return is registered. As soon as we have received the goods back, you will be refunded in the same way you paid.

If you choose to send the products back on your own/with your own shipping label, this must be done using the "Parcel" service at Postnord, otherwise there is a risk that the package will end up with the agent, unfortunately we are unable to pick up these packages.

The form above is not required for returns/right of withdrawal, but can be used when the consumer wants to cancel an agreement, according to the rules in the Act on Distance Agreements and Agreements Outside Business Premises (SFS 2005:59).

Return address:
Roar Sweden AB
Norra Stapeltorgsgatan 5
803 20 Gavle

10. Refund

In the event of a refund, the order amount will be returned within 30 working days using the same payment method as the purchase. If the entire order is returned, the consumer is only responsible for return shipping, in the event of a partial return, the consumer will be charged for both round-trip and return shipping.

If the refund is made in another way, we will contact the consumer to actively approve it.

10. Complaints

The consumer has a 36-month right of complaint under the Consumer Sales Act. 2 months is always considered a reasonable time for notification. The consumer shall be compensated for any shipping costs and other costs incurred in connection with the complaint, such as gasoline costs, parking costs, telephone costs and the like.

Contact us at info@roarsweden.se if you have a complaint.

Disputes:
It is our policy to follow the recommendations of the Swedish National Board of Complaints in the event of a dispute. You can contact them via email ( arn@arn.se ) and telephone (08-50886000). More information about this can be found on their website: https://www.arn.se

ARN's Postal Address:
Box 174
101 23 Stockholm

(If you send registered mail, it should be addressed to ARN and not to a specific administrator.)

You can also submit complaints to the EU's single dispute resolution website, which you can find via the following link: http://ec.europa.eu/odr .

11. Unclaimed packages

If for any reason you do not redeem your package, you will be charged the shipping and handling costs. Unclaimed packages will be charged a fee, currently 200 SEK including VAT. The fee is charged in arrears.

12. Security

Personal data is protected from external intrusion and handled in accordance with the provisions of the Personal Data Act (PUL).

Roarsweden.se guarantees to never disclose your personal information or email address to third parties, unless there are special reasons, such as the police, prosecutors or similar requesting information.

13. Reservation

Roarsweden.se reserves the right to make any inaccuracies in the content and price list on the website.

14. Cookies

Roar Sweden AB uses cookies. Cookies contain information that we use to improve the website and to be able to give our visitors the best service and experience possible.

If you want to make a purchase on our website, you are required to accept cookies from us. Cookies come in different categories, permanent cookies are a small file that your computer, mobile or similar receives when you come to our website, this is used to pre-fill your email and postal code etc. There are also session cookies that disappear when your browser is closed, this stores basic services, such as the contents of the shopping cart. We also use cookies to be able to analyze the traffic on our website. You can delete cookies at any time and you can also set your browser not to accept any cookies. If you turn off cookies, you will not be able to shop, because the shopping cart requires cookies to function.

Cookies allow us to know who has visited us at a given time. We can also personalize our offers to you by tracking which products you have clicked on. We can also use this to present information and offers to you on other websites.

We use both our own and third-party cookies.

15. Privacy Policy

Roar Sweden AB is the data controller and is responsible for ensuring that your personal data is processed in accordance with applicable legislation.

You can feel safe when you provide us with your personal data. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with applicable legislation.

When you visit our website, purchase our goods or contact us, we collect and process personal data about you.

Why we process personal data:

• To be able to fulfill our agreements with you as a customer, such as implementing purchases, payments and invoicing.
• To provide you with relevant information and offers in newsletters
• To provide customer service: answer questions and correct incorrect information
• To comply with legislation such as accounting laws

This personal data includes:

• Name
• Delivery and billing address
• Email address
• Phone number
• IP address and information about your use of our website
• Details of your purchases

If you choose to write a customer review or upload a picture of one of our products, we may publish the information along with your name on our website, especially via our Instagram feed. If you change your mind about the review, you can contact us to have it deleted.

When you make a purchase with us, we are responsible for delivering your order. In order to do this, we need certain personal information from you, which we also need to pass on to third parties in order to fulfill and deliver your order.

You have the right to contact us if you wish to access the information we have about you, to request correction, transfer or to request that we limit the processing, to make objections or request deletion of your information. The easiest way to do this is to contact us at info@roarsweden.se. If you have any complaints about how your personal data is processed, you have the right to submit these to the supervisory authority, Datainspektionen.

Privacy Policy

16. Copyright

All content on Roarsweden.se is protected by Swedish and international copyright law. This means that content such as images and texts may not be copied without our permission.